Returns & Refunds Policy

We do not offer exchanges, returns, or refunds except in circumstances of damaged goods, incorrect items sent, or delayed fulfillment. In the event of damaged goods at the hands of Balloon Up Company and not the carrier, we will replace any and all items that did not arrive safely at no cost to the customer if reported within 7 days of receipt of your purchase. To initiate a replacement for damaged goods, email our team at balloonupcomany@gmail.com to report your issue and receive your replacement product.

If you'd like to cancel your order prior to shipment because it will not arrive in time for your event but is still scheduled to arrive within the posted expected arrival range promised at checkout, a $20 cancellation fee per item will be charged and deducted from your refund.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail balloonupcompany@gmail.com.